sbaji's Privacy Policy

1 Definitions & Scope

Below are definitions of some important terms used in this policy:

• "Personal Information" means any information through which a person can be directly or indirectly identified — such as name, address, mobile number, email address, or financial transaction details.
• "Processing" means the collection, storage, modification, use, transfer, or deletion of personal information.
• "Platform" means sbaji's website, mobile application, and all related services.
• "User" means any person who has registered with sbaji or is using the platform.

This policy applies to all of sbaji's digital services. It does not apply to third-party websites or services, and sbaji is not responsible for the privacy practices of those sites.

2 Information We Collect

sbaji may collect the following types of information for various purposes:

2.1 Registration & Account Information

When you open an account with sbaji, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address (for communication)
• Bangladeshi national ID or passport number (for identity verification)
• Residential address (for regulatory verification)
• Preferred language and currency preference

2.2 Financial & Transaction Information

To process deposits and withdrawals, we collect the following information:

• Mobile financial service account numbers (bKash, Nagad, Rocket, or Upay)
• Transaction amount, date, and reference number
• Account balance history and winning records
• Records of bonus and promotional benefit usage

2.3 Technical Information

To operate the platform and ensure security, we automatically collect:

• IP address, device type, and operating system information
• Browser type and version
• Time spent on the platform and pages visited
• Session information and login history
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Game play history, bet amounts, and results
• Preferred game categories and gaming habits
• Responsible gaming limit settings and usage information

3 Purpose of Data Collection & Legal Basis

sbaji uses your personal information for the following legitimate purposes:

3.1 Service Provision & Operations

• Creating, verifying, and managing accounts
• Ensuring deposits are received and withdrawals are processed
• Running gaming services smoothly
• Providing bonuses and promotional offers
• Managing VIP membership programs

3.2 Identity Verification & Anti-Money Laundering

As a financial service provider, sbaji follows "Know Your Customer" (KYC) policy and collects and verifies the necessary information to prevent money laundering and fraud.

3.3 Security & Fraud Prevention

• Preventing account hacking and unauthorized access
• Detecting multiple account creation and bonus abuse
• Monitoring and investigating suspicious transactions

3.4 Customer Support

Our support team uses your account information to provide effective assistance with your questions, complaints, or issues. You can get support through our 24/7 live chat service and support email.

3.5 Responsible Gaming

By monitoring your gaming habits, we can identify unusual or harmful gaming behavior and provide timely support. This is an important part of our responsible gaming program.

4 Data Storage & Security

4.1 SSL Encryption

All data transfers on sbaji are secured through SSL (Secure Sockets Layer) encryption technology. This ensures your personal and financial information remains completely safe during transmission.

4.2 Server Security

Our servers are kept secure through advanced firewalls, intrusion detection systems, and regular security audits. Sensitive information is stored in encrypted form.

4.3 Access Controls

Among sbaji's staff, only authorized individuals can access your personal information within a defined scope. All access is logged and reviewed regularly.

4.4 Data Retention Period

We retain your information for as long as your account is active and thereafter for any period required by legal obligations. Financial transaction records are retained for the required duration in compliance with anti-money laundering regulations.

5 Data Sharing & Third Parties

sbaji never sells your personal information. However, in certain circumstances we may share information in a limited way with third parties:

5.1 Service Provider Partners

Technology providers and payment processing partners who assist in operating our services work under strict confidentiality agreements. They may only use your information for designated purposes.

5.2 Legal Obligations

We may be required to disclose information in accordance with applicable laws of Bangladesh, court orders, or directions from regulatory authorities. In such cases, we provide only the minimum information consistent with the request.

5.3 Fraud & Money Laundering Investigations

Necessary information may be shared with the relevant authorities in the interest of investigating fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a change of ownership or merger of sbaji, user information may be transferred. However, in that case, the new operator will be bound to comply with the terms of this privacy policy.

6 Cookies & Tracking Technologies

sbaji uses cookies to improve your browsing experience and ensure the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Disabling them may cause many services to not work properly. They are used to store login sessions, security tokens, and user preferences.

6.2 Functionality Cookies

These cookies are used to remember your language preference, time zone settings, and gaming preferences. They provide a personalized experience.

6.3 Analytics Cookies

We use analytics cookies to understand how much different sections of the platform are being used. This information helps us improve the quality of our service and does not directly identify any individual.

6.4 Cookie Controls

You can control or delete cookies through your browser settings. However, please keep in mind that disabling essential cookies may limit many features.

7 User Rights

Every user of sbaji has the following rights regarding their own personal information:

7.1 Right to Access

You can find out at any time what information we have collected about you. If you submit a request through support email, we will respond within 30 business days.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request a correction. Providing accurate information is also important for the security of your account.

7.3 Right to Erasure

If certain conditions are met, you may request that your personal information be deleted. However, in cases of legal obligations or ongoing disputes, it may not be possible to fully fulfill this request.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your personal information be restricted, such as when there is a dispute about the accuracy of the information.

7.5 Right to Data Portability

You may request a copy of your personal information held by us in a structured, machine-readable format.

8 Child Protection

sbaji is strictly a platform for adults. We do not knowingly collect information from any person under the age of 21. Our registration process includes age verification.

If it comes to our attention that information from a person under the age of 21 has been collected unintentionally, we will immediately close that account and delete the relevant information.

This platform is for persons aged 21 and above only.

9 International Data Transfers

sbaji's servers and data storage facilities may be located in various countries. Your personal information may be transferred across international borders. In such cases, we ensure that:

• Adequate data protection measures are in place in the recipient country
• Transfer agreements meet international standards
• The level of protection for your information is consistent with this policy
• All transfers are carried out through secure encrypted channels

10 Security Breach Response

While data breach incidents are very rare, should one occur, sbaji will take the following steps:

• An immediate investigation will be launched as soon as the incident is identified
• Affected users will be notified promptly
• The necessary technical and organizational changes will be made to prevent recurrence in the future
• The relevant authorities will be notified in accordance with applicable law
• All reasonable steps will be taken to remedy the harm

11 Policy Changes & Updates

sbaji may update this privacy policy from time to time due to business requirements, legal changes, or technological developments. In the event of changes:

• Users will be notified by email before major changes take effect
• The updated policy will be published on the platform with the effective date noted
• Continued use of the platform after changes will be considered acceptance of the new policy
• If a user does not agree with the changes, they may close their account

It is recommended that you visit this page regularly to stay informed about the latest privacy policy.

12 Contact & Complaints

For any questions or complaints about this privacy policy, or to exercise your rights regarding your information, please contact the sbaji support team. Our data protection team carefully reviews all requests and responds within the specified timeframe.